After-Sale Service & Warranty Policy

  • 01

    2 years guarantee of the whole machine and we givelifetime maintenance free of charge.

  • 02

    Free training to make sure you master the sure you master the at our factory.

  • 03

    24 hours online services through Whatsanp. Skype Email or on the phone.

  • 04

    Engineers available overseas training and after-sale services. Our technical will come to your work-shop if the problems can not be fixed through internet or phone communications.

  • 05

    Contact me at any time if you have any questions for the machine.

  • 06

    Friendly English version manual and operation video CD disk.

One choice. Endless service.


  • Before installation, we will provide the infrastructure diagram of the equipment's installation.

  • According to the installation instruction, user is required to make preparations for machine's working area. User needs to prepare the power, gas, regulator, and distilled water needed for the machine to work.

  • The real conditions must be confirmed to fulfill requirements of installation according our engineer's suggestions, then engineers from REMCOR laser machine factory will arrive user's location to debug for about 5 working days and train the certificated operator for another 2 days.


  • As a kind of technology-intensive product which contains light, machinery, electric, gas and refrigeration, it is required that operator should be with basic machine skills.

  • To make sure your operator can master the operative skills, the training skills should be proceed when we install and adjust the machine for you at your end customer side, including programming, machine- maintaining and related cutting performance skill.

  • It will take 3 to 7 days to make your operator to operate and program skillfully.


  • Contact us at any time if your have questions for machine. 

  • Our engineers will be ready for respond your question within 2 hours and when in needs, we will send engineers to help with solving your problems.

large laser cutting machine
laser cutter companies

Warranty Policy

  • The warranty period is 24 months after the installation and debugging of the machine.

  • REMCOR LASER will update customer's profile in the Sales CRM system after delivering the machine to the users, and regularly track the user's using status. Our online service team works for 15 hours every day (8:30~23:30, Monday to Sunday), they will answer and help to solve customers' questions.

  • REMCOR LASER will provide both the best quality wearing parts at the base price for lifelong and free technical support services for life-long.